Shipping policy

Last updated: October 13, 2026

Where we ship

We currently ship to addresses in the United States, including all 50 states and the District of Columbia. If your delivery address is a PO Box, an APO/FPO/DPO military address, or located in a US territory, please contact us at contact@ruvely.com before placing your order so we can confirm the delivery options available to you.

We do not ship to addresses outside the United States at this time.

Shipping costs

Standard shipping is free on all US orders, with no minimum order value. The price you see at checkout – the product price in US dollars plus any applicable sales tax – is the total amount you pay. You will not be charged any additional shipping, handling, or customs fees after checkout.

Processing time

Orders are processed and prepared for dispatch within 1–2 business days (Monday through Friday, excluding US federal holidays). Orders placed on a weekend or holiday are processed on the next business day. During promotional periods or the holiday season, processing may take slightly longer; we will let you know by email if your order is delayed.

You will receive an order confirmation email immediately after your purchase and a separate shipping confirmation with your tracking number as soon as your package has been dispatched.

Delivery time

After dispatch, standard shipping typically takes 1–3 business days. In total, most customers receive their Ruvely 3.0 within 2–5 business days of placing their order. Deliveries to Alaska, Hawaii, and remote rural areas may take a few additional days.

Delivery times are estimates, not guarantees. Carrier delays, severe weather, and other events outside our control can affect delivery dates. We will always do our best to keep you informed.

Order tracking

Your shipping confirmation email contains a tracking number and a link to the carrier's tracking page. Please allow up to 24 hours after dispatch for the tracking information to become active. If your tracking has not updated for more than 3 business days, contact us and we will check on your package with the carrier.

Changing your address or order

If you notice an error in your shipping address or want to change your order, email contact@ruvely.com as soon as possible with your order number. We can usually make changes while the order is still being processed. Once a package has been handed to the carrier, we are no longer able to change the delivery address or the contents of the shipment.

Please double-check your address at checkout. We cannot be held responsible for packages delivered to an incorrect or incomplete address provided by the customer, but we will do our best to help you recover the package.

Lost, delayed, or damaged packages

• Delayed: if your package has not arrived within 7 business days of dispatch, contact us and we will open an inquiry with the carrier.
• Lost: if the carrier confirms the package is lost, or if tracking shows it as delivered but you cannot find it after checking with neighbors and your local carrier office, we will send a replacement or refund you in full.
• Damaged: if your package or device arrives damaged, take photos of the packaging and the product and email them to us within 7 days of delivery. We will arrange a replacement at no cost to you.

Lithium-ion battery

The Ruvely 3.0 contains a built-in rechargeable lithium-ion battery and is shipped by ground or air services approved for such products. For this reason, some express options may not be available. The device arrives partially charged; please charge it fully (at least 2 hours) before first use, using the cable supplied.

Prices and taxes

All prices on ruvely.com are shown in US dollars (USD). Where required by law, sales tax is calculated based on your shipping address and shown at checkout before you complete your purchase. Payments are processed securely by Shopify Payments; we accept American Express, Visa, Mastercard, Apple Pay, and Google Pay.

Returns

Every Ruvely 3.0 comes with our 90-day risk-free trial with free return shipping and a full refund to your original payment method within 10 business days of receiving your return. Please see our Refund & Return Policy for full details.

Contact

For any shipping questions, email contact@ruvely.com. We reply within 1–2 business days. Ruvely, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.