Refund policy

Last updated: October 13, 2026

Our 90-Day Risk-Free Trial

Skin needs time to respond, and so do you. That is why every Ruvely 3.0 purchased from ruvely.com comes with a 90-day risk-free trial. Use the device at home as part of your routine for up to 90 days from the day it is delivered. If you are not convinced by the results, send it back and we will refund the full purchase price. No restocking fees, no return shipping costs, and no need to justify your decision.

This policy applies to orders shipped to addresses in the United States and placed through our online store. It does not limit any rights you may have under applicable consumer protection law.

How to start a return

Step 1 – Contact us. Email contact@ruvely.com within 90 days of delivery. Include your order number, the product you want to return, and the email address used for the order. A short note on how you used the device and why it did not work for you helps us improve, but it is not required.
Step 2 – Receive your prepaid label. We will reply within 1–2 business days with a prepaid return shipping label and packing instructions. Return shipping within the United States is free.
Step 3 – Pack and ship. Place the device, its suction cup, the charging cable, and any oil bottle that came with your set in a box, attach the label, and hand the package to the carrier named on the label within 14 days of receiving it. Keep the drop-off receipt until your refund has been issued.

Please do not send a return without contacting us first. Packages that arrive without a return request may be delayed or cannot be matched to your order.

Return conditions

The return is requested within 90 days of the delivery date shown in your tracking information.
The product was purchased directly from ruvely.com. Items bought from other sellers must be returned to that seller.
The return is complete: Ruvely 3.0 device, suction cup, charging cable, and user manual. If you bought a set, the care oil bottle must be returned as well; it may be partially used, since trying it is part of the trial.
The device shows no damage beyond normal use during the trial. Devices that have been dropped, immersed in water, opened, modified, or otherwise misused cannot be refunded.
The trial applies to one device per household. Additional devices can be returned within the trial period only if they are unused and in their original packaging.

Refunds

Once your return arrives at the address on your return label, we inspect it and process your refund within 10 business days of receipt. The refund is issued to the original payment method for the full amount you paid for the returned product, including any sales tax charged on it. Because standard shipping on US orders is free, there are no shipping costs to deduct.

We will email you as soon as the refund has been issued. Depending on your bank or card issuer, it may take an additional 5–10 business days for the amount to appear on your statement. If you have not received your refund 15 business days after our confirmation email, contact us at contact@ruvely.com and we will help you trace it.

Exchanges

We do not process direct exchanges. If you would like a different set – for example, adding the care oil – simply return your current order under the trial and place a new order at any time, or contact us and we will guide you through the fastest way to do this.

Damaged, defective, or incorrect items

We check every order before it is dispatched, but if your device arrives damaged or defective, does not charge or switch on, or if you receive the wrong item, email contact@ruvely.com as soon as possible, ideally within 7 days of delivery. Include your order number and photos or a short video of the issue and the packaging. We will send a replacement or issue a full refund at no cost to you, and we will cover any return shipping required.

Warranty

In addition to the 90-day trial, the Ruvely 3.0 device is covered by a 12-month limited warranty against manufacturing defects from the date of delivery. The warranty does not cover normal wear, battery capacity loss from normal use, accidental damage, water damage, or damage caused by use contrary to the user manual. To make a warranty claim, email contact@ruvely.com with your order number and a description of the fault.

Order cancellations

Orders are processed within 1–2 business days. If you need to cancel, email us as quickly as possible with your order number. If your order has not yet been dispatched, we will cancel it and refund you in full. If it has already shipped, please use the return process described above once it arrives.

Items that cannot be returned

Products returned more than 90 days after delivery.
Products not purchased from ruvely.com.
Products damaged through misuse, alteration, water exposure, or improper care.
Care oil purchased on its own (not as part of a set) once the seal has been broken, for hygiene reasons.
Promotional items or free gifts that are not returned together with the product they came with.

Contact

Questions about returns or refunds? Email us at contact@ruvely.com. Ruvely, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.